If you are experiencing technical difficulties, we are here to help! Please review the technical FAQs below in order to best access IWA online courses. If the steps below do not resolve your issues, please contact our technical support team.
How do I fix streaming file issues?
When students experience a “lag” in the files streaming it is generally an issue with your browser, computer processing speed, video graphics card, or internet connection. Audio and video streaming are high performance computer tasks. They require a lot of RAM processing and good internet connection. Anything that inhibits this could be the issue.
Here are a few suggestions.
If you are having issues with audio or video, first check to make sure you have a strong internet connection. Also, make sure you do not have numerous applications or internet widows open. Then, empty your browser cache and refresh your browser. If this does not resolve the issue, please open the course in a different browser, log in, and try again. Browser extensions in Chrome may cause conflicts, turn off all browser extensions or try a different browser. If the video plays but very slowly or with significant time delays, check your internet connection, contact your internet provider, close all other open programs and browser windows that could drain RAM, contact a computer tech support service to check your video graphics card, or check your computer for a virus.
What are the system requirements?
For best streaming audio and video viewing experience, please make sure you are using a strong internet connection, have your volume turned on and are using the most recent version of either Chrome, Firefox, or Safari browsers. If you currently use Internet Explorer and experience problems viewing the streaming video or audio, please switch to one of the preferred browsers. Cookies must be enabled to use our site. IWA does not provide technical support for student side computer issues, including computer hardware, software, web browser, internet connection, or viruses. Please contact a computer repair company if you experience computer technical issues. Contact your internet service provider for all internet connection issues.
Can IWA help me with computer issues?
IWA does not provide tech support for student side hardware, browser, or internet connection issues. These are the responsibility of the student.
How do I contact IWA for additional support?
Please use the contact form to email our support team.
Do I need cookies enabled in my browser?
Cookies must be enabled for our site to function properly.
Where is my download?
Course handouts are stored in the cloud on a server. In each unit labeled “Handout” we have provided a text links to download the documents to your computer. When you click on the text link to download the document, it will automatically download to the downloads folder on your computer. The name of the document will match the name of the link you just clicked.
How do I access my course?
You will need to visit our online store and select the product you purchased and click Register. You will then be able to access the course content in the “my courses” link at the top of the website.
Do I need special software to access the course?
The course is completely online and provided through streaming media files accessible from most computers. This is exactly like streaming YouTube videos to your computer or mobile device. So, no extra software is required. However we do recommend, for best streaming video viewing experience, please make sure you are using a strong internet connection, have your volume turned on and are using the most recent version of either Chrome, Firefox, or Safari browsers. If you currently use Internet Explorer and experience problems viewing the streaming video or audio, please switch to one of the preferred browsers. Most of the course documents are provided as Word Documents but they may also be opened in Google Docs or alternative document editing program.
What should I do if I have internet issues?
Contact your internet service provider they can run a diagnostic on your modem and system to see where the problem might be and make sure that it’s not an issue there.
What software do I need to participate in the course?
There is no need for any special software. What is already on your PC, Mac, or Linux is typically sufficient. You will need a computer, web browser, and internet connection. Content is a combination of text, audio, video, and downloadable documents typically in .pdf or .doc format. You will need access to a pdf document reader and Microsoft Word or alternative word processing program.
I need to make changes in my personal profile, how is this done?
Log into the IWA site. Go to “My Account” in the top right hand corner. You may edit your personal information there.
What are the internet requirements to access the course?
We strongly advise to have a broadband connection (DSL, Cable or better) with downstream speed
above 512K. If you are not sure what type of internet connection you may have, use http://www.speedtest.net to
check your download and upload speeds.
What do I do if I am not getting emails?
If you are not getting emails or notifications, please make sure to add firstname.lastname@example.org to your address book. Also, please check your spam or junk folder as our emails may have gone there due to your email security settings.
Can I download the audio and video files?
No, the course is only accessible through website. We do not offer the course and program content as downloads.
How do I reset my password?
If you have forgotten your password, click “Lost your password?” on the login page. Enter your Username or Email address and click “Reset Password”. You will receive an email link to reset your password. If you do not receive an email, please check your junk or spam folders.
Can I access the course on mobile device?
Yes, you can access the course on any iPhone, iPad, Kindle Fire, or other smart device. All you need is internet connection and a web browser.
Are the courses both Mac and PC compatible?
All IWA courses are both Mac and PC compatible. They are browser-based and accessible through standard internet browsers.
What browsers are courses compatible with?
The site is optimized to work on current versions of Safari, Firefox, and Chrome.